Refund and Returns Policy

Return & Refund Policy

At Karakoram Online Store, customer satisfaction is our top priority. We strive to deliver high-quality, natural products. However, if you are not satisfied with your purchase, we’re here to help.

Returns

You may request a return under the following conditions:

  • The product is damaged or defective upon arrival

  • You received the wrong item

  • The product is unused and in its original packaging

Return requests must be made within 3 days of delivery.

Non-Returnable Items

Due to the nature of our products (honey and Shilajit), we do not accept returns if:

  • The product has been opened or used

  • The seal is broken

  • The request is made after 3 days of delivery

Refunds

Once we receive and inspect your returned item:

  • You will be notified about the approval or rejection of your refund

  • If approved, your refund will be processed within 5–7 working days

  • Refunds may be issued via bank transfer or the original payment method

Exchange Policy

We offer exchanges only in cases where:

  • The product is damaged

  • The wrong item was delivered

Shipping Costs

  • Customers are responsible for return shipping charges

  • Shipping charges are non-refundable

Contact Us

For any return or refund requests, please contact us:

Phone / WhatsApp: 0343 8485477
Email: Karakoramonlinestore@gmail.com

Main Address:
Haji Shair Market, Clifton Bridge, Shop #01, Clifton Bridge, Skardu

Branch Office:
Office #405, Noor Mobile Market, 6th Road, Rawalpindi

We appreciate your trust in Karakoram Online Store and are committed to providing you with the best quality products and service.